Job Description

The Offer

• Work alongside & learn from best in class talent
• Flexible working options
• Opportunity to make a positive impact

The Job

Position Overview:

Our client is looking for a dedicated Technical Support Representative (Non-Voice) to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.

Responsibilities:

• Respond to customer inquiries via email and chat in a professional, timely manner
• Troubleshoot and resolve technical issues related to website access, subscriptions, and user accounts
• Guide users through processes step-by-step with clear instructions
• Escalate unresolved issues to the appropriate internal teams
• Maintain accurate records of support interactions
• Contribute to the development of help center articles and internal documentation

The Profile

Requirements:

• Excellent written English with a friendly, professional tone
• Previous experience in technical support or customer service (non-voice preferred)
• Strong problem-solving skills and attention to detail
• Ability to handle multiple conversations and prioritize effectively
• Familiarity with tools such as Zendesk, Intercom, or Freshdesk is a plus
• Comfortable using and explaining web-based platforms and basic troubleshooting steps

The Employer

Our client is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. Our client pride on delivering  comprehensive information tailored to your health and fitness journey.

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