Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities:

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Field customer complaints when necessary
• Uses persuasive selling techniques to sell rooms and promote all marketing programs.
• Carry out front desk responsibilities, including but not limited to: greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment.
• Effectively communicate using the shift logbook and shift reports.
• Operate basic office equipment.

Qualifications:

• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Must have graduated high school, received a GED or equivalent
• Has experience answering telephone calls and troubleshooting stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

About Company: Join our team at Candlewood Suites Fort Collins, and be part of a welcoming, team-oriented environment in one of Colorado’s most vibrant cities. You’ll create memorable experiences for guests, build lasting connections, and enjoy the stunning backdrop of the Rocky Mountains. We offer growth opportunities within the IHG family, a supportive workplace, and a chance to represent a brand that feels like home. If you’re friendly, dependable, and love helping people, we’d love to have you on our team!

Job Tags

Work at office, Shift work,

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