Job Description

HOSPITALITY INTERNSHIP - Ballparks of America/Sho-Me

Sports Facilities Management, LLC

LOCATION: Branson West, MO

DEPARTMENT: GUEST SERVICES

REPORTS TO: GUEST SERVICES MANAGER

STATUS: INTERNSHIP (NON-EXEMPT)

ABOUT THE COMPANY:

Ballparks of America and Sho-Me Baseball delivers the ultimate tournament experience for players, families, and coaches for Branson West, MO. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Ballparks of America and Sho-Me are managed facilities by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

INTERNSHIP OVERVIEW:

The Hospitality Internship is perfect for someone with the passion to run a business. This internship will encompass the growth and knowledge of leadership, management, customer services skills, and brand representation.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide excellent customer service to coaches, teams and families with questions regarding hospitality and concierge services
• Understand and organize offerings, create swag bags and review team information to ensure a smooth check in process
• Greet guests with professionalism during their check in process
• Diffuse and assist in resolving any guest relations issues that arise
• Utilize excellent telephone etiquette and customer service skills to promote, inform, and sell offerings to coaches, teams and families
• Other projects as assigned

MINIMUM REQUIREMENTS:

• Current student or recently graduated in the last year studying hospitality management
• Excellent oral and written communication skills
• Strong desire to learn
• Ability to work in a team environment, as well as, independently
• Demonstrate success with multi-tasking and organizing multiple priorities
• Self-motivated and has initiative to complete tasks in a timely fashion
• Available 40 hours per week, including nights, weekends, and game days

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift and/or move up to 15 pounds infrequently
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend into awkward positions while performing job functions
• Will be required to sit for extended periods of time operating a computer
• Workplace environment has intermittent noise, generally moderate in nature, but can be loud at times especially during competitions and events
• Exposure to heat, cold and other elements

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