Location: Remote (U.S. Only)
Salary: $95K
Equity: Competitive
Visa Sponsorship: Not available
Position Type: Full-time
About the Role:
Were looking for a Customer Success Manager who goes beyond the basics someone with a proven track record of excellence in fast-paced, high-growth B2B SaaS environments. If you thrive in ambiguity, move fast, and love building from the ground up, this role is for you.
Youll manage a book of enterprise and mid-market customers, ensuring they succeed with our product while helping us drive retention, expansion, and scalable success processes. This isnt a reactive support role we want someone strategic, curious, and execution-focused whos excited to help shape what world-class customer success looks like.
What Youll Do:
Own a Portfolio: Manage 50+ enterprise and mid-market accounts, building strong relationships and understanding your customers business goals and challenges.
Drive Outcomes: Be accountable for key KPIs like gross and net dollar retention, expansion, and customer health.
Lead Strategic Conversations: Build trust with senior leaders, positioning yourself as a strategic partner and advisor.
Build for Scale: Design and implement scalable playbooks, systems, and success motions using automation and AI tools.
Unlock Growth: Identify opportunities for upsells, cross-sells, and expansion based on customer goals and usage.
Collaborate Cross-Functionally: Partner with Product, Sales, and Marketing to close the loop on customer feedback and influence the roadmap.
What Were Looking For:
Experience: 4 to 10 years in a CSM or customer-facing role at a reputable, high-growth B2B SaaS startup.
Customer Management: Experience managing a high volume of accounts (50+), including enterprise-level customers.
Proven Success: A strong track record of driving retention and customer expansion in a startup environment.
Educational Background: Degree from a top-tier school is a plus.
Technical Fluency: A technical background or familiarity with SaaS platforms, APIs, and CRM tools is a major plus.
Mindset:
Inquisitive and curious always asking "why" and eager to learn.
Proactive and self-starting you see what needs to be done and just do it.
Organized and clear-headed able to prioritize across a large and dynamic book of business.
Not afraid to build whether its a process, a dashboard, or a workaround.
...BrightLife Kids - Health Educator Internship (San Francisco Bay Area) About the Role: Founded in 2019, Brightline is the leading comprehensive... .... Skill Development: Enhance your communication, public speaking, and event planning skills. Learn to navigate public...
...underserved, ensuring everyone in our community has access to quality healthcare. Job Summary: The Director of Government Affairs and Relations is a senior leadership role responsible for shaping and advancing the organizations public policy agenda within the healthcare...
...with mission-driven partners and empowered by a heart of service and the gospel of Jesus Christ. POSITION SUMMARYThe CS Chaplain is responsible for nurturing the spiritual well-being of Residents within Senior Living. Foster an atmosphere of love, faith and hope...
...Bonus opportunity* Paid training and certification* Flexibility to train associates familiar with other brands, including: Staples, Kinkos, Fed Ex, Etc.* A structured learning path of online classes as well as hands on training with a mentor. Pay: $1...
...Gpac is working with an award-winning family-owned growing food manufacturer in north central Massachusetts that is seeking Food Safety and Quality Manager. This company has been in business for 15 plus years and growing, specializing in made-from-scratch baked goods...