Job Description

TBI Airport Management, Inc.

Ontario International Airport

Airport Operations Coordinator

General Description:

Under the general supervision of the Operations Manager and Supervisor, the Operations Coordinator coordinates with Operations and Maintenance personnel via 2-way radio as well as through a direct link in cooperation with surrounding governmental agencies, and Air Traffic Control Tower. The Operations Coordinator monitors and activates an emergency alerting system and monitors a Digital Video Surveillance System in the Airport Control Center. The Operations Coordinator will also handle emergency, non-emergency and customer service calls, route calls as appropriate, and perform function under Airport Emergency Plan (AEP) and FAR Part 139.

The goal of the Operations Coordinator is the safe and efficient operation of the airport while providing a high level of service and convenience for our passengers.

Essential Job Functions:

•  Gate Management with AODB/ FIDS monitoring.
• Coordinate with Airfield/Terminal Operations and Maintenance personnel via two-way radio during security, safety, and emergency incidents.
• Communicates and performs functions in accordance with the Airport Emergency Plan with internal and external stakeholders and surrounding agencies.
• Monitors and operates the Access Control System (ACS) and Digital Video Surveillance System (DVSS).
• Maintains daily reports for operations, records, report logs, contractor tracker and checklists.
• Provides customer service and information to the public, travelers, tenants, agencies and airport staff.
• Monitors the facility fire alarm system.
• Monitors weather information system.
• Monitors various building automation and life safety systems and responds accordingly.
• Sends notifications to stakeholders via the airport’s mass notification system.
• Availability to work additional hours as needed, including nights, weekends, mandatory overtime, holidays on a shift work basis.
• Performs other duties as assigned.

Qualifications:

• Must have High School Diploma or G.E.D. certification.
• Bachelor’s degree in aviation management, Aviation, Emergency Management, Business Administration, or related field preferred but not required. Recent Graduates are encouraged to apply.
• Minimum 1 year of experience in airport operations, or administration, or in a position with direct aviation relevance is preferred but not required.
• Experience in customer service, airport operations; or equivalent combination of experience and education.
• Dependable, demonstrates initiative and sound judgment.

License and Special Requirements:

• Possession of a valid Driver’s license.
• Obtain and maintain security clearance as required by role and TSA regulations.

Supplemental Information:

Knowledge of:

• Proficient with office productivity software, including but not limited to email, word processing, spreadsheet, and database programs.
• Proficient with various computer, software, and radio equipment.
• Working knowledge of Access Control, Video Surveillance Systems, Facility Fire Monitoring Systems, and Emergency Paging Software is a plus.
• Knowledge of 14 CFR Part 139 and 49 CFR Part 1542 and how it applies to this position.
• Basic knowledge of law enforcement, fire department, aviation radio communications.

Ability to:

• Effectively communicate verbally and in writing.
• Speak Clearly and distinctly.
• Must be able to type 40 WPM.
• Participate in airport, department, and role specific training.
• Must be able to multi-task and maintain situational awareness.
• Respond effectively to emergency situations in a calm and controlled manner.
• Sit for prolonged periods of time.

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