Responsible for answering incoming phone calls and providing a positive, professional first point of contact for patients and other callers. This role involves scheduling appointments and procedures accurately while obtaining and verifying all required information, such as insurance authorizations, eligibility, prescriptions, blood test results, and patient demographics. This role is expected to maintain a high level of customer service, ensure patient confidentiality in accordance with established policies and procedures, and support seamless coordination of care through clear and respectful communication.
Demonstrates Service Excellence at all times. Other duties as assigned.
About Manatee Memorial Hospital (MMH):
Manatee Memorial Hospital in Bradenton, Florida, has served the citizens of Manatee, Sarasota and surrounding counties for over 70 years. Part of the Manatee Healthcare System, the hospital has earned The Joint Commission’s Gold Seal of Approval. The 295-bed hospital with over 800 physicians, residents and allied health professionals, offers advanced healthcare services in a caring and compassionate environment. Services include cardiac care and cardiovascular medicine, emergency care for all ages, surgery services — including robotic-assisted surgery with the da Vinci® Surgical System, a weight–loss program, orthopedic services, outpatient and inpatient radiology and rehabilitation, respiratory care, sleep, oncology, wound care and women’s and children’s services. Manatee Memorial Hospital also offers a Level II Neonatal Intensive Care Unit for babies with special needs.
MMH offers comprehensive benefits such as:
• Challenging and rewarding work environment
• Competitive Compensation
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• Generous Paid Time Off
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its Subsidiaries
About Universal Health Services
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.
EDUCATIONAL REQUIREMENTS | |||
Description | Not Required | Required | Preferred |
High School Diploma/GED | ☐ | ☒ | ☐ |
Vocational/Technical School/Diploma | ☒ | ☐ | ☐ |
Associate’s degree | ☒ | ☐ | ☐ |
Bachelor’s Degree | ☒ | ☐ | ☐ |
Master’s Degree | ☒ | ☐ | ☐ |
Other: | ☒ | ☐ | ☐ |
REQUIRED LICENSURE/CERTIFICATION/REGISTRATION | ||
Description | Required | Preferred |
N/A | ☐ | ☐ |
REQUIRED EXPERIENCE | ||
Description | Required | Preferred |
Minimum of one (1) year medical scheduling experience | ☐ | ☒ |
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
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