Job Description

Hiring at Happy Lamb Hotpot!

Are you looking for a dynamic and fun working environment where you can thrive? Do you want to be part of a team that creates delicious dining experiences for guests from all over the world? If your answer is yes, then we want you!

Join Happy Lamb Hotpot , an international restaurant chain with over 100 outlets, as a Highly Skilled Server . We pride ourselves on our nutritious and delicious hot pot offerings, and we are dedicated to providing exceptional service. By joining our team, you'll learn valuable skills while enjoying a positive work atmosphere and the opportunity to meet diverse individuals.

Main Responsibilities

• Prepare dining tables and dining room with special attention to sanitation and order.
• Greet and welcome all restaurant guests.
• Present menu, communicate, and help customers select food/ beverages. (i.e. Answer questions, make recommendations, and discover needs.).
• Take and confirm orders, then prioritize and serve orders accordingly.
• Assist customers with cooking especially with 1st time guests.
• Resolve problems or complaints with positive attitude and appropriate accommodations; communicate all such events to team lead or manager. (i.e. Report out-of-stock/ missing/ bad quality/ lessor quantity items to team lead or manager; issues appropriate discount or accommodation under company’s guidelines).
• Issue bill and process payment.
• Ensure the cleanliness and readiness of the FOH for the next shift.
• Assist other FOH staff whenever possible (i.e. host, busser, food runner).
• Notify guests that all their orders have been served, if there is discrepancy,
• Follow up with shift leader or kitchen manager.

What We Are Looking For

• Must be able to always remain positive: always smile, speak calmly, respectfully, softly, well mannered.
• Must be excellent in communication, with both guests and co-workers.
• Include all requirements under Busser, Food runner, and Host.
• Knowledgeable with restaurant layout and rules (i.e. table #, max. guest per table, settings etc.).
• Must be knowledgeable with all menu items, drink items, and all available items. (i.e. quantity of items, contents of combos, food/drink ingredients, food allergies, gluten free items etc.).
• Able to prioritize needs and tasks of all tables or customers depending on urgency, special accommodation, kitchen’s flow of work, and/or unique circumstances.
• Must be familiar with POS input layouts and credit card machines.
• Must be at least 18 years of age to serve alcoholic beverages.
• Must have relevant certificates and license required by the city and state government

Why Join Us?

• Be part of a loving and enthusiastic team.
• Gain experience in a fast-paced, fun environment.
• Enjoy tips and other benefits in addition to your salary.
• Contribute to creating memorable dining experiences.

Location: Alderwood Mall

Ready to make a difference? Apply now and be part of the Happy Lamb family!

Happy Lamb Hot Pot is an international restaurant chain with over 100 outlets in more than 90 cities in 10 countries. With its Natural and nutritious, healthy and delicious unique taste, Happy Lamb has won the love of customers from different countries, nationalities, cultures and beliefs. Every year, welcoming 6 million guests from all over the world visit Happy Lamb.
Join our team as we strive to create memorable dining experiences for our guests while fostering a positive work environment for our staff. Let the world fall in love with hot pot.

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