Job Description
We are looking for a dedicated and meticulous Salesforce Senior QA Engineer with a strong
focus on Service Cloud. This role will be responsible for ensuring the quality, reliability, and
performance of our Service Cloud implementations. You will work closely with developers,
business analysts, and product owners to define test strategies, create comprehensive test plans,
execute tests, and contribute to continuous improvement of our QA processes for a critical clientto-
agent experience platform.
Key Responsibilities:
• Develop, execute, and maintain detailed test plans, test cases, and test scripts for
Salesforce Service Cloud features (Case Management, Omnichannel, Knowledge, Live
Agent, CTI, Communities).
• Perform various types of testing, including functional, regression, integration, user
acceptance testing (UAT) support, and performance testing.
• Identify, document, and track software defects and inconsistencies using appropriate tools
(e.g., Jira, Azure DevOps).
• Collaborate with Business Analysts to understand requirements and ensure test coverage
for all user stories.
• Work closely with developers to reproduce, troubleshoot, and resolve issues.
• Contribute to the automation of test cases using Salesforce-specific automation tools (e.g.
Copado Robotic Testing).
• Participate in Agile ceremonies (scrum meetings, sprint planning, retrospectives).
• Review technical designs and suggest improvements for testability.
Required Skills and Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5-7 years of experience in testing Salesforce applications, particularly Service Cloud.
• Strong understanding of Salesforce platform functionalities, data model, and
customization capabilities.
• Experience with test management tools and defect tracking tools (e.g., Jira).
• Experience with API testing (Postman, SoapUI) for integrated systems.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a cross-functional team in an Agile
environment.
Preferred Certifications (one or more):
• Salesforce Certified Administrator
• ISTQB Certified Tester (Foundation Level or higher)
• Certification in test automation tools
Job Tags
Similar Jobs
Allegan County
...juvenile probationers specifically adjudicated for truancy or school-related offenses within the parameters of the Courts Community Probation Program and In-Home Care Guidelines, utilizing the principles of balanced and restorative justice. Maintains required...
Premier Medical Staffing Services
...Premier Medical Staffing Services is seeking a travel nurse Correctional for a travel nursing job in Boscobel, Wisconsin. Job Description & Requirements ~ Specialty: Correctional ~ Discipline: RN ~ Start Date: ASAP ~ Duration: 13 weeks ~40 hours per week...
Geriatric Healthcare
...Job overview: We are looking for a reliable Home Health Aide. You will deliver high-quality personal care services, especially care for elderly patients. Provide personal care service according to directions on the established care plan or assignment sheet, and ensure...
Electra Link Inc
...structured cabling systems, and our AV systems integration teams have a depth of experience unmatched in the industry. The Audio-Visual Sales Engineer is an integral part of the AV team. This role will collaborate with the Design team to secure pre-sales and post-sales...
Transcarent
...We are looking for a Principal Recruiter that will serve as a trusted strategic partner... ...leaders. This role is designed for a proven executive recruiter who thrives at the... ...inclusive hiring practices. As a remote position, the salary range for this role...