Job Description

The Regional Operations Manager is responsible for facilitating daily operations of all Los Angeles-based restaurants for Call Mom. They will ensure consistency in operations, quality, and customer experience while driving profitability and growth. The successful candidate will work closely with the property teams and report directly to Call Mom leadership.

RESPONSIBILITIES:

-Oversees daily operations across multiple restaurants, ensuring efficiency, consistency, and adherence to company standards. 

- Upholds the highest standards of hospitality and service 

-Supervises and supports restaurant managers, providing guidance, training, coaching, and performance feedback. Conducts regular team meetings.

-Oversees staff training and development at all locations, ensures that restaurant managers are properly training their teams.

-Has a regular presence at each location, and can be ready to work shifts if/when needed

-Assists in obtaining and/or maintaining any government required licenses, certificates or permits

-Ensures restaurants adhere to all relevant laws, regulations, and company policies

-Maintains clear, consistent and open communication with restaurant managers, corporate leadership, and other stakeholders. 

-Takes the lead on vendor and third-party relationships and negotiations. Coordinates with vendors as necessary.

-Helps to fill any open positions with qualified candidates. This includes reviewing all resumes and performing screening interviews. 

-Monitors all mail received at the outlets and either handles it as needed or forwards to the appropriate person

-Manages Reservations and POS systems and ensures they stay organized and updated

-Works with Call Mom leadership to analyze monthly P&Ls and review with property management teams

-Guides property team on COGS and labor cost management to meet each restaurant’s financial goals

-Physically tour and visually inspect the properties on a regular basis, monitoring property condition, cleanliness, and quality of product and service.

-Ensures payroll is completed properly and provides support to managers when needed.

- Any other responsibilities delegated by Call Mom leadership

Qualifications:

• High School diploma (bachelor’s degree preferred) and a minimum of 3-5 years of applicable restaurant and/or hospitality management experience
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals
• Capable of setting priorities, planning, organizing, delegating, and controlling processes
• Flexibility and openness to change course according to the needs of the business
• Excellent communications and interpersonal skills
• Strong management, organizational, and data analysis skills

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