Job Description

Urgent Opportunity at ServiceMaster Restore: Talented Project Coordinator Needed Immediately!

Are you looking for a dynamic work environment where you can thrive? Do you want to be part of a team that values cleanliness and health? If your answer is yes, then we have the perfect role for you!

Job Title: Project Coordinator

Hiring Workflow: Hourly

Department

(if applicable): Water/Mold/Temporary Repairs

Position Overview 

As the hub of all claims, the coordinator is responsible for speaking with the customer, the ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs, while ensuring that the required Cycle Time and insurance Service Level Agreement tasks and deadlines are met. The Coordinator will be responsible for following up daily with the OPS team to ensure that all required documentation, estimates and procedures are followed according to required program guidelines.

A successful Coordinator will possess tenacity and thrive in a fast-paced environment. The coordinator who is detail-oriented and able to focus with many projects in varying degrees of completion will be most successful in this position.

Job

Responsibilities

·

• Understanding of the claims flow process
• Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system (restore)
• Daily review of compliance tasks and all job tasks are completed on time
• Facilitates Adjuster communication and requests for approvals.
• Facilitates coordination with vendors such as abatement or textile companies to ensure efficient communication and project progress. 
• Monitor and update jobs in the required operating system, making sure the job flows efficiently through the claims process, requirements, and cycle times (Mitigate,restore and XactAnalysis)
• Ensure that uploading photos and other documents is appropriately described/titled and uploaded in real time, and follow up to get the missing required data from the homeowner and insurance/mortgage information not obtained on initial call.
• Ensures smooth communication with the Field staff while they are at job sites to confirm all data entry is complete.
• Obtains and provides all initial upload information to the Estimator within SLA guideline time requirement
• Client Care Calls – ensure constant, often daily, communication with the customer.
• Ensure daily notes are entered in all jobs, contacting
• relevant participants and escalating to the department manager as required.
• Takes on any additional task assigned by managers as needed.

What We Offer:

• Competitive salary with bonus pay opportunities.
• Comprehensive benefits including health, dental, and vision insurance .
• Generous paid time off and 401k plans.
• Paid training to enhance your skills and career growth.

Qualifications:

• High school diploma or equivalent.
• Strong organizational and communication skills.
• Ability to work in a fun and enthusiastic team environment.

Work Schedule:

• Full-time position with 8-hour shifts from Monday to Friday.
• On-call availability may be required.
• On-site work at our facilities.

Location: 9184 Old Atlanta Highway Covington, GA 30014

If you are a motivated individual ready to take on this exciting challenge, apply now to join our passionate team at ServiceMaster Restore!

A clean and healthy environment is essential for all businesses and facilities, regardless of the industry. Now more than ever, detailed disinfecting methods should be in place to protect the guests and employees of your facility. The professionals at ServiceMaster Clean have the experience and skills to deliver spotless, pristine results. We are backed by over 65 years of experience and use advanced cleaning products and processes to help eliminate dirt, dust, germs, and bacteria from your environment.

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