Job Description
Description RESPONSIBILITIES:
- Maintains ticketing system with agency's IT support vendor.
- Provide hardware and system software support to users of the Agency's personal computer systems and PC networks.
- Monitor and notifies appropriate information technology personnel and service providers of application, system, or equipment malfunctions.
- Recommends operational improvements involving hardware or software enhancements.
- Assist vendors in design and deployment of servers, directories, wireless, backups, and personal devices.
- Support the configuration and deployment of network infrastructure components, including switches and firewalls; assist in provisioning and maintaining physical and virtual servers; and contribute to security administration efforts to ensure system integrity and compliance.
- Provide support for Active Directory and Microsoft 365 administration, including user account management, access control, and system configuration to ensure secure and efficient operations.
- Responsible for configuring new employee hardware and relevant systems.
- Maintains inventory of information technology supplies and materials.
- Assist IT Team on special projects as needed.
- Performs other duties as assigned.
Requirements High School Diploma required. BA/BS, a plus.
Knowledge of Microsoft Excel required.
Other IT Certifications a plus. 3 years of IT or related experience
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