Customer Success Manager Job at Kiddom, Remote

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  • Kiddom
  • Remote

Job Description

The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Customer Success Leader.

We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom’s mission and vision.

You will:
  • Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform.
  • Serve as the primary contact for customers delivering a value-driven customer journey
  • Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators
  • Partner with our customers and cross functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals
  • Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth
  • Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.
  • Participate in onsite visits to support district initiatives, professional learning, and customer’s needs
  • 30% Travel
What we're looking for:
  • BA or BS degree or higher
  • At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company
  • Experience using and/or implementing High quality instruction materials (HQIM)
  • Experience with set-up, configuration, or administration of a SAAS software product
  • Education field experience, and/or experience as a success manager in ed-tech 
  • Strong empathy for educators
  • Passion for improving education equitably

Job Tags

Remote job, Full time,

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